Our Knot review platforms is designed to encourage honest opinions about the events leading up to, surrounding, and after a wedding in order to represent the wedding professional's interactions with their clients. Reviewers can leave their opinions however the review must remain free of accusations, assumptions, and hearsay. We also require that statements of fact must be accurate. Reviewers are required to have an actual first-hand wedding-event related experience to share.
All reviews and review replies give wedding professionals an opportunity to showcase their professionalism and empathy.
Clients are defined as the individual who pays for the services but also includes the couple getting married as long as their names are on the contract. Regardless if services are terminated prior to the event date, if business interactions took place, then that client will still be permitted to post a review. The client experience begins with the first contact and we recognize that the services they may or may not provide on the day of the event are only a portion of a client's overall interaction with a wedding professional. That is also why a review is allowed at any point before or after the wedding has taken place.
Employees of a wedding professional, other wedding professionals at an event, competitors of a business, etc. are not eligible to leave a review on our site(s) unless they are reviewing their personal wedding and used the professional’s services.