Sometimes our Support Team will request a screenshot to further investigate an issue you are experiencing within your account. You can use the following steps to take a screenshot:
On a PC:
- Click the 'PrtScn' button on your keyboard
- Open the program 'Paint'
- Click 'Paste'
- Save' your image as is, or 'crop' it using the tool provided!
On a Mac:
- Command-Shift-3: Take a screenshot of the screen, and save it as a file on the desktop
- Command-Shift-4, then select an area: Take a screenshot of an area and save it as a file on the desktop
- Command-Shift-4, then space, then click a window: Take a screenshot of a window and save it as a file on the desktop
- Command-Control-Shift-3: Take a screenshot of the screen, and save it to the clipboard
- Command-Control-Shift-4, then select an area: Take a screenshot of an area and save it to the clipboard
- Command-Control-Shift-4, then space, then click a window: Take a screenshot of a window and save it to the clipboard